Chiropractic Clinic in Colorado Springs Addresses the Top 3 Complaints Made by New Chiropractic Patients
Over the past 6 years of being in the Chiropractic industry, we've listened intently when new patients complain about or praise their past Chiropractic clinic in Colorado Springs.
After all, satisfied and dissatisfied patients are the absolute best to learn from, and we pay close attention to how we can improve our systems and care.
After hearing all of these stories, we are able to categorize most complaints into 3 categories: Money, Quality of Care, and Staff Interaction.
Money
Patients want their Chiropractic Clinic to meet them where they are at. They want their care to match their commitment level and their financial ability. Many patients complain that too many Colorado Springs Chiropractic Clinics are too rigid in their care and pricing structure.
In fact, we just had a patient come in and when asked, "Have you ever been to a Chiropractor before?" She said, "Yes, once, but they asked me to pay $3600 that day or else they wouldn't not treat me."
That's not how we do things. We work very hard to meet patients where they are at in regard to their commitment to their health, and in regard to their financial ability. That makes sense, right? While everyone may benefit from a trip to Aruba, not everyone can afford it or is willing to take the time out of their busy schedule for pleasure. It is the same with Chiropractic.
Chiropractic is a powerful health care option, but it takes time and it is more expensive than an Advil. While we are 100% committed to re-aligning and retraining your body, if you are not, then it is an inequitable doctor-patient relationship. We will meet you where you are at. And for many people, that is pain relief; while for some, they want to actually correct their spine and maintain their results. This is not for everyone. Some will even want to detox, get blood work, re-balance their blood chemistry. lose weight and revolutionize their diet. We do this too, but it is not for everyone.
Quality of Care
Some Chiropractic Clinics in Colorado Springs do not take X-rays. Some offer only pain relief, rather than long-term solutions, such as Corrective Chiropractic Care, technically called Chiropractic Biophysics. Most Chiropractic Clinics only adjust, and do not address nutrition, and how it relates to patients' pain levels. Some Chiropractic clinics spend 3 minutes with each patient, because they are seeing 400-600 patients a week with just two Colorado Springs Chiropractors.
That's not how we do things.
We believe the spinal adjustment is hugely important to humans' overall health - a fully functioning nervous system is key - but in our experience it is not the "end all." We have patients who come in with back pain, but what resolves it is not a spinal adjustment, but rather an inexpensive mineral supplement, which they are deficient in. This is why we offer nutritional counseling and blood testing. Our doctors truly approach the body from a whole-body perspective.
We take X-rays of most patients, and we often have them reviewed by a local radiologist. Why? Because we have found cancer, spinal hardware that patients didn't tell us about, fractures, osteoporosis, arthritis, and other disease. We believe that not taking X-rays prior to Chiropractic care is a quality of care issue. We do not advise walking into a Chiropractic clinic and getting adjusted without that Colorado Springs Chiropractor reviewing an X-ray of your spine.
Our doctors spend the time necessary to get at the cause of a patients problem. Many Chiropractors say they do, and then they bulldoze ahead with Chiropractic care, even when things are not improving. We give patients two weeks - if things are not improving by then using one course of action, we change the plan. We have many tools in our tool belt, including spinal decompression, cold laser therapy, ultrasound, e-stim, and as we've said before, blood testing, detoxification and nutrition work.
Some Chiropractic clinics only offer pain relief. In fact, much of the research about correcting the spine and reshaping its curves is fairly new, within the past 10-15 years, so if a doctor has graduated before then, they may not be familiar with the research. Dr. Molly Kallenbach is certified in Chiropractic Biophysics, which is the leading research and training entity for Corrective Chiropractic.
Staff Interaction
We work very hard to hire well, and fire well. We believe that patient experience is just as important as the care they are receiving, because a patient will not stay if they are not enjoying their experience, and they will likely therefore not get better. That's why we have worked very hard to create a beautiful office and atmosphere, and hire people who are as committed to customer service as we are. We have a team that we are very proud of.
In fact, we recently had a Colorado Springs Massage patient come into the office, and while waiting for the the therapist she asked "Do you mind if I just wander around and take a look at your decorating?" We loved it! "Of course you can," our front desk staff said with a smile.
Our office manager has experienced many chiropractic clinics in Colorado Springs, both as a patient and business associate. He never forgets one in which the front desk staff was so rude that he vowed never to go back, even though he was receiving very good care. He understands that staff interaction is vital for you, and therefore, for us.
If you are shopping for a Colorado Springs Chiropractic clinic, we just ask that you consider us. There are many great Chiropractic clinics in town, but in your search, give us a call at 719.475.8676 for a Free Consultation: take a peek at our office, and meet the doctor. See how it feels, and if it is a good fit for you?
Chiropractic Clinic Colorado Springs
After all, satisfied and dissatisfied patients are the absolute best to learn from, and we pay close attention to how we can improve our systems and care.
After hearing all of these stories, we are able to categorize most complaints into 3 categories: Money, Quality of Care, and Staff Interaction.
Money
Patients want their Chiropractic Clinic to meet them where they are at. They want their care to match their commitment level and their financial ability. Many patients complain that too many Colorado Springs Chiropractic Clinics are too rigid in their care and pricing structure.
In fact, we just had a patient come in and when asked, "Have you ever been to a Chiropractor before?" She said, "Yes, once, but they asked me to pay $3600 that day or else they wouldn't not treat me."
That's not how we do things. We work very hard to meet patients where they are at in regard to their commitment to their health, and in regard to their financial ability. That makes sense, right? While everyone may benefit from a trip to Aruba, not everyone can afford it or is willing to take the time out of their busy schedule for pleasure. It is the same with Chiropractic.
Chiropractic is a powerful health care option, but it takes time and it is more expensive than an Advil. While we are 100% committed to re-aligning and retraining your body, if you are not, then it is an inequitable doctor-patient relationship. We will meet you where you are at. And for many people, that is pain relief; while for some, they want to actually correct their spine and maintain their results. This is not for everyone. Some will even want to detox, get blood work, re-balance their blood chemistry. lose weight and revolutionize their diet. We do this too, but it is not for everyone.
Quality of Care
Some Chiropractic Clinics in Colorado Springs do not take X-rays. Some offer only pain relief, rather than long-term solutions, such as Corrective Chiropractic Care, technically called Chiropractic Biophysics. Most Chiropractic Clinics only adjust, and do not address nutrition, and how it relates to patients' pain levels. Some Chiropractic clinics spend 3 minutes with each patient, because they are seeing 400-600 patients a week with just two Colorado Springs Chiropractors.
That's not how we do things.
We believe the spinal adjustment is hugely important to humans' overall health - a fully functioning nervous system is key - but in our experience it is not the "end all." We have patients who come in with back pain, but what resolves it is not a spinal adjustment, but rather an inexpensive mineral supplement, which they are deficient in. This is why we offer nutritional counseling and blood testing. Our doctors truly approach the body from a whole-body perspective.
We take X-rays of most patients, and we often have them reviewed by a local radiologist. Why? Because we have found cancer, spinal hardware that patients didn't tell us about, fractures, osteoporosis, arthritis, and other disease. We believe that not taking X-rays prior to Chiropractic care is a quality of care issue. We do not advise walking into a Chiropractic clinic and getting adjusted without that Colorado Springs Chiropractor reviewing an X-ray of your spine.
Our doctors spend the time necessary to get at the cause of a patients problem. Many Chiropractors say they do, and then they bulldoze ahead with Chiropractic care, even when things are not improving. We give patients two weeks - if things are not improving by then using one course of action, we change the plan. We have many tools in our tool belt, including spinal decompression, cold laser therapy, ultrasound, e-stim, and as we've said before, blood testing, detoxification and nutrition work.
Some Chiropractic clinics only offer pain relief. In fact, much of the research about correcting the spine and reshaping its curves is fairly new, within the past 10-15 years, so if a doctor has graduated before then, they may not be familiar with the research. Dr. Molly Kallenbach is certified in Chiropractic Biophysics, which is the leading research and training entity for Corrective Chiropractic.
Staff Interaction
We work very hard to hire well, and fire well. We believe that patient experience is just as important as the care they are receiving, because a patient will not stay if they are not enjoying their experience, and they will likely therefore not get better. That's why we have worked very hard to create a beautiful office and atmosphere, and hire people who are as committed to customer service as we are. We have a team that we are very proud of.
In fact, we recently had a Colorado Springs Massage patient come into the office, and while waiting for the the therapist she asked "Do you mind if I just wander around and take a look at your decorating?" We loved it! "Of course you can," our front desk staff said with a smile.
Our office manager has experienced many chiropractic clinics in Colorado Springs, both as a patient and business associate. He never forgets one in which the front desk staff was so rude that he vowed never to go back, even though he was receiving very good care. He understands that staff interaction is vital for you, and therefore, for us.
If you are shopping for a Colorado Springs Chiropractic clinic, we just ask that you consider us. There are many great Chiropractic clinics in town, but in your search, give us a call at 719.475.8676 for a Free Consultation: take a peek at our office, and meet the doctor. See how it feels, and if it is a good fit for you?
Chiropractic Clinic Colorado Springs