Colorado Springs Chiropractor Discloses What She Discovered About What Patients Want and Hate
Dr. Molly Kallenbach, DC
Dr. Molly Kallenbach has been a Colorado Springs Chiropractor for 7 years, but in our office we have a combined experience of 21 years, treating patients and owning chiropractic clinics.
We are not only doctors and therapists (we have 6 different practitioners in our clinic); we are students of what Colorado Springs Chiropractic patients want, and what they do not want. Here is what we have found.
Patients Do Want:
Patients Do Not Want:
We've listened intently to patients' praises and complaints, often pertaining to their Colorado Springs Chiropractor or doctor. I'm sure we have failed to surpass some patients' expectations in Colorado Springs as well. However, it is these vary complaints that have guided us to develop our patient care model.
Commitment Levels That Match Your Financial Commitment
Our model matches your commitment to your health or problem with your financial commitment. We are committed to providing you with quality, life-changing education about your health, and then we let you decide. Patients can come on a pay-per-visit relationship with us, just for pain relief, and patients can work with us to completely revolutionize their health. We offer Chiropractic care, massage therapy, spinal decompression, cold laser therapy, nutritional counseling, detoxification, blood testing, and functional medicine. We meet you where you are.
For some patients, who may have seen a Colorado Springs Chiropractor who asked them to pay upwards of $3600 or else they could not receive care (that is a true story from a recent new patient), this is a great relief. It eliminates any feelings of being strong-armed, and for the doctor, they know that each person they are working with is 100% committed to whatever program they are on. The doctor and patient see "eye-to-eye." This builds integrity, responsibility and accountability into the doctor-patient relationship.
Pain Relief First
We also recognize that 90% of the patients that come to our Chiropractic clinic in Colorado Springs, come because they are in pain, and getting out of pain is their number one priority. While we educate patients that pain is not the best indicator for health (When do you feel a heart attack or cancer?), we make getting you out of pain our #1 priority, because it is your #1 priority. It is our way of earning the right to talk with you about larger issues concerning your spine and overall health. If we can't help you get out of pain, then we have not earned the opportunity to address anything else.
Insurance
We work with your insurance. We bill in-network and out-of-network depending on the doctor and circumstance. We accept MedPay. We accept auto-accident liens and workmen's compensation cases.
Most patients pay hundreds, if not thousands, of dollars each month in health insurance. Though it is a complete pain to deal with insurance companies on a daily basis, we are committed to serving you, by helping you use your insurance, for which you pay a hefty price.
Financing Options
We are not unique among Colorado Springs Chiropractors by offering creative financing options. Chiropractors utilize many financial models. However, we are unique in our ability offer so many different ways to receive affordable Chiropractic care, while keeping it simple, for you. We offer pay-per-visit options, pain relief options, autopay monthly contracts, and longer term commitments for those who are committed to seeing major transformation over-time in their health.
Plus, we modify these financing options to work with your insurance. We can even offer you Zero-interest for up to 12 months through CareCredit. If you want to get better, we can find a way to make it affordable.
Office Atmosphere and Philosophy
A big complaint we are hearing these days is that patients from other Colorado Springs Chiropractor offices say they felt like "cattle" being moved in and out. What they mean is that the volume was so high that the doctor spent very little time with them, and efficiency was the biggest thing they took away from their patient experience.
Medical doctors are having the same problem. This comes about because insurance companies are reimbursing doctors less and less, so medical doctors and Chiropractors are coming up with new ways to manage their practice to make up for the lost revenue. It makes sense; however, at our chiropractic clinic we've worked very hard to do things differently.
Our commitment comes from the believe that - putting finances aside - you cannot provide high-quality health care in 3-5 minutes per patient. We wish it was that easy, but we believe it is not. This belief is from experience: Dr. Molly Kallenbach worked in a Chiropractic clinic that averaged 400-600 patients per week with 1-2 doctors on staff. She chose to commit to a different patient care model that focuses on getting to the root of a patients problem.
In order to do that, she spends more time with each patient to dig and listen.
Some new patients come to us complaining of a shabby office atmosphere or rude staff at their last chiropractic clinic in Colorado Springs. Rude staff is one of the biggest complaints.
We recognize that patient experience is just as important as patient results. If we don't create a fantastic patient experience, we know patients will not stay. How many times would you put up with a rude front desk person? Patients have little patience for rudeness or sub par service. What ever happened to "The customer is always right" philosophy of customer service?
We were recently very happy when a new patient asked, "Can I just walk around your facility to look at the decorations." What a compliment!
Come, meet your doctor for a free consultation to ask your questions and see if our office is a place that builds you up, gives you hope, and is a good fit. Call us today at 719.475.8676.
Colorado Springs Chiropractor
We are not only doctors and therapists (we have 6 different practitioners in our clinic); we are students of what Colorado Springs Chiropractic patients want, and what they do not want. Here is what we have found.
Patients Do Want:
- Pain relief, first
- To be in control of their health and partner with their doctor
- Natural solutions that work, with no side-effects
- A doctor who works with their insurance
- Accountability and results
- Quality care that puts patients first, not the doctor’s business model
- Time with their doctor to get to the root of their problem
- Flexible and creative financing options
- Financial commitments that match their health goals
Patients Do Not Want:
- To feel strong-armed, pressured, or given ultimatums regarding their health care
- Feel like cattle moved in and out of the office
- Long-term commitments that don’t match their own personal commitment
- Binding contracts that leave them feeling out-of-control and without choice
- To be condescended or talked AT
- To pay for expensive health care for extended periods of time
- Side-effects of drugs and surgery
- To be in pain
We've listened intently to patients' praises and complaints, often pertaining to their Colorado Springs Chiropractor or doctor. I'm sure we have failed to surpass some patients' expectations in Colorado Springs as well. However, it is these vary complaints that have guided us to develop our patient care model.
Commitment Levels That Match Your Financial Commitment
Our model matches your commitment to your health or problem with your financial commitment. We are committed to providing you with quality, life-changing education about your health, and then we let you decide. Patients can come on a pay-per-visit relationship with us, just for pain relief, and patients can work with us to completely revolutionize their health. We offer Chiropractic care, massage therapy, spinal decompression, cold laser therapy, nutritional counseling, detoxification, blood testing, and functional medicine. We meet you where you are.
For some patients, who may have seen a Colorado Springs Chiropractor who asked them to pay upwards of $3600 or else they could not receive care (that is a true story from a recent new patient), this is a great relief. It eliminates any feelings of being strong-armed, and for the doctor, they know that each person they are working with is 100% committed to whatever program they are on. The doctor and patient see "eye-to-eye." This builds integrity, responsibility and accountability into the doctor-patient relationship.
Pain Relief First
We also recognize that 90% of the patients that come to our Chiropractic clinic in Colorado Springs, come because they are in pain, and getting out of pain is their number one priority. While we educate patients that pain is not the best indicator for health (When do you feel a heart attack or cancer?), we make getting you out of pain our #1 priority, because it is your #1 priority. It is our way of earning the right to talk with you about larger issues concerning your spine and overall health. If we can't help you get out of pain, then we have not earned the opportunity to address anything else.
Insurance
We work with your insurance. We bill in-network and out-of-network depending on the doctor and circumstance. We accept MedPay. We accept auto-accident liens and workmen's compensation cases.
Most patients pay hundreds, if not thousands, of dollars each month in health insurance. Though it is a complete pain to deal with insurance companies on a daily basis, we are committed to serving you, by helping you use your insurance, for which you pay a hefty price.
Financing Options
We are not unique among Colorado Springs Chiropractors by offering creative financing options. Chiropractors utilize many financial models. However, we are unique in our ability offer so many different ways to receive affordable Chiropractic care, while keeping it simple, for you. We offer pay-per-visit options, pain relief options, autopay monthly contracts, and longer term commitments for those who are committed to seeing major transformation over-time in their health.
Plus, we modify these financing options to work with your insurance. We can even offer you Zero-interest for up to 12 months through CareCredit. If you want to get better, we can find a way to make it affordable.
Office Atmosphere and Philosophy
A big complaint we are hearing these days is that patients from other Colorado Springs Chiropractor offices say they felt like "cattle" being moved in and out. What they mean is that the volume was so high that the doctor spent very little time with them, and efficiency was the biggest thing they took away from their patient experience.
Medical doctors are having the same problem. This comes about because insurance companies are reimbursing doctors less and less, so medical doctors and Chiropractors are coming up with new ways to manage their practice to make up for the lost revenue. It makes sense; however, at our chiropractic clinic we've worked very hard to do things differently.
Our commitment comes from the believe that - putting finances aside - you cannot provide high-quality health care in 3-5 minutes per patient. We wish it was that easy, but we believe it is not. This belief is from experience: Dr. Molly Kallenbach worked in a Chiropractic clinic that averaged 400-600 patients per week with 1-2 doctors on staff. She chose to commit to a different patient care model that focuses on getting to the root of a patients problem.
In order to do that, she spends more time with each patient to dig and listen.
Some new patients come to us complaining of a shabby office atmosphere or rude staff at their last chiropractic clinic in Colorado Springs. Rude staff is one of the biggest complaints.
We recognize that patient experience is just as important as patient results. If we don't create a fantastic patient experience, we know patients will not stay. How many times would you put up with a rude front desk person? Patients have little patience for rudeness or sub par service. What ever happened to "The customer is always right" philosophy of customer service?
We were recently very happy when a new patient asked, "Can I just walk around your facility to look at the decorations." What a compliment!
Come, meet your doctor for a free consultation to ask your questions and see if our office is a place that builds you up, gives you hope, and is a good fit. Call us today at 719.475.8676.
Colorado Springs Chiropractor